I would suggest they use AI to actually run the council, computers don't do favours for friends or fellow masons and they listen to all points of view, no matter which political party puts it forward.
Not sure about staff roles but Artificial Intelligence might do a better job than the current political leadership of North Northamptonshire councillors!
The last thing that an anxious 'customer' wants is to speak to a chatbot. Many voters call their elected councillor rather than battle with council tlephones or websites.
I would suggest they use AI to actually run the council, computers don't do favours for friends or fellow masons and they listen to all points of view, no matter which political party puts it forward.
Not sure about staff roles but Artificial Intelligence might do a better job than the current political leadership of North Northamptonshire councillors!
The last thing that an anxious 'customer' wants is to speak to a chatbot. Many voters call their elected councillor rather than battle with council tlephones or websites.
It might be a good idea if they got a handle on the basics like adding up before they progress to AI