‘It was an absolutely chaotic experience’

New unitary council’s customer service criticised by councillor who has made public a farcical experience of having to communicate through a glass window

By Sarah Ward

The customer service levels of the new North Northamptonshire Council have come under fire as one councillor described her absurd experience of trying to access a building for a pre-booked appointment.

Oundle councillor Annabel de Capell Brooke told the first meeting of the service delivery, performance and customers advisory panel yesterda…